Oak & Stone Living Shipping Policy
Effective Date: October 7, 2026
The following shipping terms apply to orders placed through Oak & Stone Living, LLC.
Because many of our products are shipped directly from manufacturers and distribution partners, processing times, shipping methods, carriers, and delivery requirements may vary by product.
Our goal is to provide clear information about shipping while recognizing that large and specialty outdoor-living products may require different delivery methods than standard parcel shipments.
Table of Contents
1. Shipping Destinations
Oak & Stone Living currently ships to addresses within the contiguous United States, also known as the lower 48 states.
At this time, we do not ship to:
Shipping availability may vary by product. Any applicable shipping restrictions will be noted on the product page or communicated before an order is fulfilled.
2. Shipping Costs
Shipping costs vary depending on the product, shipping method, destination, and fulfillment requirements.
When free shipping is available, it will be clearly indicated on the product page or at checkout.
Any applicable shipping charges will be displayed before you complete your purchase.
Certain large, oversized, specialty, or freight-shipped products may have shipping charges that differ from standard parcel shipments.
3. Order Processing
Orders are processed according to the fulfillment requirements of the manufacturer or distribution partner providing the product.
Processing times vary by product, but are usually processed within 1-2 days.
Orders placed on weekends or holidays may begin processing on the next business day.
Processing time is separate from shipping transit time.
An order may be fulfilled in more than one shipment when products are supplied by different fulfillment partners.
4. Estimated Delivery Times
Estimated delivery times vary depending on the product, fulfillment partner, shipping method, and destination.
Typical transit estimates may include:
These are estimates and are not guaranteed delivery dates.
Actual delivery times may be affected by carrier delays, severe weather, natural disasters, holidays, supply issues, or other circumstances outside Oak & Stone Living's reasonable control.
Freight carriers may contact you directly to schedule delivery.
5. Shipping Methods
Products may be shipped by parcel carrier, freight carrier, or another appropriate shipping service depending on the product and fulfillment requirements.
Available shipping methods may include services provided by carriers such as UPS, FedEx, USPS, or LTL/freight carriers.
Oak & Stone Living and our fulfillment partners may select the appropriate shipping method based on the product, destination, size, weight, and shipping requirements.
Where a specific shipping method or delivery service is offered as an option at checkout, the applicable terms and charges will be displayed before purchase.
6. Freight Deliveries
Some of our larger products—including certain grills, smokers, outdoor cooking equipment, furniture, fire features, and other oversized products—may be shipped by freight.
Unless otherwise stated, freight deliveries are curbside delivery only.
Freight delivery does not include:
An adult must be available to receive the shipment.
Customers should make sure the delivery location is accessible to the freight carrier and suitable for receiving large or palletized shipments.
The freight carrier may contact you to arrange a delivery appointment.
7. Inspecting Freight Deliveries
If your order arrives by freight, please inspect the shipment carefully before signing the delivery receipt.
Before accepting the shipment:
Failure to document visible damage before signing may affect the ability to file a freight claim.
If damage is discovered after delivery, contact Oak & Stone Living as soon as possible so we can assist with the appropriate claim or resolution process.
Some manufacturers, distributors, and carriers have specific damage-reporting deadlines that may be shorter than the general timeframe in this policy.
8. Shipment Confirmation & Tracking
Once your order ships, you will receive a shipment confirmation email with available tracking information.
Tracking information may take some time to become active after the shipment has been processed by the carrier.
For freight shipments, the carrier or freight forwarder may contact you directly to arrange delivery.
If an order contains multiple products, you may receive separate shipment confirmations and tracking numbers.
9. Delayed, Lost, or Missing Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please include your order number so we can investigate the shipment with the appropriate fulfillment partner or carrier.
If tracking indicates that your package was delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or building management when applicable.
If the package remains missing, contact us so we can assist.
Certain products or shipping services may have specific claim deadlines. Customers should contact Oak & Stone Living as soon as a shipment appears to be delayed, lost, or missing.
10. Damaged Products
If your order arrives damaged:
We will work with the appropriate manufacturer, distribution partner, and/or carrier to determine the appropriate resolution.
Do not discard damaged products or packaging unless Oak & Stone Living instructs you to do so.
For additional information about damaged, defective, or incorrect products, please see our Return & Refund Policy.
11. Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address at checkout.
Please carefully verify:
Please contact Oak & Stone Living as soon as possible if you realize that your shipping information is incorrect.
If an order is returned or requires additional shipping because an incorrect or incomplete address was provided, the customer may be responsible for applicable:
12. Multiple-Item Orders
If an order contains products fulfilled by different manufacturers or distribution partners, items may arrive in separate shipments and at different times.
You may receive multiple tracking numbers and separate shipment confirmation emails.
This does not necessarily indicate that an item is missing from your order.
13. Pre-Order Items
Pre-order items may have different processing and shipping timelines than in-stock products.
If a product is available for pre-order, the estimated shipping or fulfillment timeframe will be communicated on the product page or at the time of purchase.
Pre-order delivery dates are estimates unless otherwise specifically stated.
14. Brand- and Product-Specific Shipping Terms
Certain products may have manufacturer-specific shipping requirements that supplement this general Shipping Policy.
14.1 ASMOKE
ASMOKE products purchased through Oak & Stone Living are currently available for shipping within the contiguous United States only.
ASMOKE orders:
ASMOKE orders generally require 2–3 business days of handling time before the carrier receives the package.
Estimated transit time is 2–7 business days after handling.
These are estimates and are not guaranteed delivery dates.
Once an ASMOKE order is dispatched, tracking information will be provided.
For delayed, lost, missing, or damaged ASMOKE shipments, please contact Oak & Stone Living. ASMOKE claim requirements and deadlines may apply.
ASMOKE Pre-Orders
Standard ASMOKE processing and delivery timelines do not apply to pre-order items.
Pre-order items will ship according to the estimated ship date communicated at the time of purchase.
14.2 Arteflame
Arteflame products purchased through Oak & Stone Living are currently available for shipping within the contiguous United States.
Arteflame products may ship by freight or parcel service depending on the product. All Arteflame grills are shipped by freight.
Arteflame Processing
Online Arteflame drop-ship orders are processed for shipping every Wednesday.
Processing time is separate from transit time and applies even when an expedited shipping option is selected.
If Arteflame anticipates a significant delay, notification may be provided by email or phone.
Arteflame Estimated Transit Times
Typical Arteflame transit estimates are:
For freight shipments, the freight forwarder will contact the customer to schedule delivery.
These are estimates and are not guaranteed delivery dates.
Arteflame Freight Deliveries
Arteflame freight shipments, including Arteflame grills, are delivered curbside.
Freight delivery does not include:
The receiver must be present to accept a freight delivery.
Arteflame Freight Inspection
Customers must carefully inspect Arteflame freight shipments before signing the delivery receipt.
Before accepting delivery:
Do not assume the contents are undamaged simply because the outside cartons appear intact.
Arteflame requires damage to be reported within 48 hours of delivery.
For damaged, lost, or missing Arteflame shipments, follow the applicable freight inspection and claim procedures and contact Oak & Stone Living promptly.
15. Changes to This Shipping Policy
Oak & Stone Living reserves the right to update this Shipping Policy as our products, suppliers, shipping methods, and services change.
Any changes will be posted on this page with the updated effective date.
16. Contact Us
If you have questions about shipping, delivery, tracking, freight, or a delivery issue, please contact us.
Oak & Stone Living, LLC
212 N 2nd St, Ste 100
Richmond, KY 40475
United States
Email: support@oakandstoneliv.com
Phone: 502-280-2815
Customer Service Hours:
Monday–Thursday: 8:00 AM–2:00 PM EST
Friday–Sunday: Email Only
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